Dean Blackoak Star Gear - Shipping and Return Policy

Dean delivers someone&s porn star name hat personally

"I am disappointed that my parents didn't give birth to a porn star."

Like every porn star, you need to read the fine print

WHAT IS YOUR RETURN POLICY?
HOW DOES MY FAME GET SHIPPED TO ME?
HOW DO I PAY FOR STARDOM?
HOW DO I KEEP TABS ON MY ALTER EGO ICON?

RETURN POLICY:

We strive to exceed your expectations with every product you receive. All products are made-to-order with the best materials and our special digitizing and embroidery technologies. Due to the careful customization of each piece, items are generally shipped within 7-10 business days (does not include shipping time). Customized items may only be returned if they differ in hat style, color, size or embroidery than originally ordered. If you happen to find a defect in your new star gear, you may return the unused item for a replacement or refund within 21 days of receipt. In some cases we will assess a small 15% restocking fee. To return your items:

Contact Customer Service to receive a Return Merchandise Authorization(RMA) number. Please specify whether you want a replacement or a refund.
Write the RMA number on the packing slip and include the slip with your item to return.

Send the package to:
Address will be included with return directions.

SHIPPING POLICY:

Production Time:

The estimated production timeline for your customized, one-of-a kind Star Gear is approximately 7-10 business days. This timeline represents how long it takes Dean Blackoak to design and produce your order. This time is in addition to the time it takes to ship your order to you.

Expedited Production:

There are two ways that you can get your order faster. The first is to expedite the shipping method you choose (See table below) and the second is to expedite production time. A 25% expedited fee will apply. Contact Customer Service for expedited production.

Shipping Options:

All shipping costs listed are for a single customized hat. For each additional hat, the cost is only $2.00 per hat. So, get a his/hers set and save!

Method	Speed	Price
Standard Ground	3-7 business days	$4.99 (under $50 purchase)
2 Day Air *	2-3 business days	$9.99
Next Day Air *	1-2 business days	$19.99
APO/FPO Delivery	3-7 business days	$4.99 (under $50 purchase)
Canadian Express	5-7 business days	Available during checkout
Canadian Ground	6-11 business days	Available during checkout
UPS Priority International	6-11 business days	Available during checkout

*Selecting Next Day and 2 day air will get your package dropped in the mail the day after the processing is complete. Please keep in mind that there is no weekend delivery for 2nd or Next Day Air.

** At this time Dean Blackoak Star Gear can only ship to addresses in the United States, Canada, and Puerto Rico and the United Kingdom.

PAYMENT OPTIONS:

For US orders, we accept MasterCard, Visa, or debit cards.
For Canadian and UK orders, we accept MasterCard or Visa only.
All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Due to state regulations, we will collect sales tax on all orders with an Indiana address according to the current Indiana tax rates.

ORDERS:

Order Tracking:

You will be notified by e-mail when your package ships. The shipping confrimation e-mail will include a tracking number. If you would like to check on the status of your order please visit our order status section and enter your transaction ID number.

Editing orders:

You can edit your order as long it's status is listed as awaiting production (found on the order status page) by contacting Customer Service.

Canceling orders:

It is often too late to cancel an order because we start processing orders for in-stock items within 24 hours. Once an order has been processed and it's too late to cancel, you will need to return the item. To request a cancellation, please contact Customer Service.